Privacy Policy

Introduction

MARY ELLEN CONSULTORIA E SERVICOS DE ENGENHARIA LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our engineering consulting services.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information to provide our engineering consulting services:

• Client Information: Company name, CNPJ, business address, and contact details of corporate clients.
• Contact Information: Name, phone number, email address, and professional credentials of project contacts.
• Project Information: Technical specifications, site data, drawings, project requirements, and related documentation.
• Contract Records: Service agreements, proposals, invoices, payment details, and project deliverables.
• Communication Records: Correspondence related to engineering projects, consultations, and technical discussions.
• Site Data: Property information, location data, and technical surveys when conducting site assessments.

How We Use Your Information

We use the collected information for the following purposes:

• To provide engineering consulting and technical services
• To prepare engineering studies, reports, and technical documentation
• To develop project designs and specifications
• To process payments and issue invoices
• To communicate about project progress and deliverables
• To respond to technical inquiries and provide consultations
• To maintain project records and documentation
• To comply with professional engineering regulations and standards
• To fulfill legal and regulatory requirements

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Project documentation and client data is stored securely and accessed only by authorized personnel involved in providing our services.

Data Retention

We retain your information for the periods required by Brazilian engineering regulations and professional standards. Engineering documentation, technical reports, and project records are maintained as required by CREA (Regional Council of Engineering and Agronomy) regulations and applicable laws. Business records are retained according to tax and legal requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With subcontracted professionals when necessary to complete project deliverables
• With regulatory bodies for licensing and compliance purposes (CREA, municipal agencies, etc.)
• With government agencies for permit applications and project approvals
• To comply with legal obligations or court orders
• To protect our rights, property, or safety

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal and professional retention requirements)
• Object to the processing of your personal data
• Request data portability
• Withdraw consent for optional data processing at any time
• File a complaint with the National Data Protection Authority (ANPD)

Professional Confidentiality

As engineering professionals, we are bound by professional ethics and confidentiality obligations. All project information, technical data, and client communications are treated with strict confidentiality in accordance with engineering professional standards and CREA regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify clients of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: